Shipping policy
Last updated: May 19, 2026
At (www.itemslo.com), we aim to deliver your orders quickly, safely, and reliably across Pakistan.
1. Order Processing
- All orders are processed within 24–48 hours after confirmation
- Orders placed on weekends or holidays are processed on the next working day
- Once your order is shipped, you will receive a confirmation message or email
2. Delivery Time
Delivery time depends on your location:
- Major cities: 2–5 business days
- Other areas: 3–7 business days
Delays may occur due to courier issues, weather conditions, or unforeseen circumstances.
3. Cash on Delivery (COD)
We proudly offer Cash on Delivery (COD) across Pakistan.
- Payment is collected at the time of delivery
- Please ensure someone is available to receive and pay for the order
- Refusing COD orders after shipping may result in future order restrictions
4. Shipping Charges
- Shipping charges (if applicable) are shown at checkout
- In some cases, we may offer free shipping promotions
5. Order Tracking
Once your order is shipped, tracking details (if available) will be provided via SMS or email so you can monitor your delivery status.
6. Delivery Issues
If you face any issue such as:
- Delayed delivery
- Wrong address
- Lost parcel
Please contact our support team immediately at:
📧 support@itemslo.com
We will coordinate with the courier service to resolve the issue.
7. Failed Delivery / Return to Sender
If a customer:
- Is unavailable at delivery
- Refuses the parcel without valid reason
The order may be returned to us. Future COD orders may be restricted.
8. Contact Us
For any shipping-related questions:
📧 support.itemslo@gmail.com
🌐 www.itemslo.com